The New Patient Experience

I visited Stephens and Gatewood & Associates recently as a new patient, and could not be more satisfied with their extraordinary facility (two locations), professional and friendly staff, highly qualified and knowledgeable dentists, and extensive list of services. All of my concerns and needs were their top priority.

As soon as I walked in the door, I was greeted by all of the front desk staff with a smile and they asked me how my day has been. Even the beautiful fish were inviting; I have never felt so welcome to walk into a dentist’s office in my entire life!

New patients are required to fill out a quick form, which is available online to help speed up the initial visit to meet your busy schedule. They even have a food station with a wide selection of lunch items, snacks, and refreshments for those who visit during a lunch break.

The wait following check-in was very minimal, and I met my awesome dental hygienist who gave me a tour of their gorgeous facility. We made it the patient area for exam and cleaning, which was very nice and clean with an amazing view of the outdoors, family photos of staff, and the option to watch television.

The TV was not required during my visit because I had such a wonderful conversation with my hygienist and learned a lot about dental and oral health. We started out with X-rays, discussed a future care plan, and she thoroughly cleaned the mouth. Dr. Gatewood proceeded to join us who shook my hand, examined my teeth, and confirmed our future care plan.

A routine follow-up appointment was scheduled at my convenience and I received a new patient gift bag, complete with a greeting card showing their appreciation and different Stephens and Gatewood & Associates swag.

Being a patient that is prone to anxiety when it comes to going to the dentist, they offer complimentary nitrous oxide which helped calm my nerves. On top of that, my initial exam and X-rays were free as a new patient.

Hand down, I would recommend Stephens and Gatewood & Associates to my friends, family and co-workers with their caring and inviting staff, distinguished dentists, flexible scheduling, and profoundly calming atmosphere.